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Flash Support

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Latest activity by Flash Support
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    Flash Support created an article,

    Can I use the Flash App with the Flash Halo?

    No, the Flash Halo models do not come with wireless connectivity. You can not pair with the Flash App and use the GPS and notifications features on the App. The Flash Halo model can not be upgraded...

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    Flash Support created an article,

    How do I transfer ownership of my Flash bike?

    To transfer ownership of your Flash bike to a new owner you will first need to go the Settings of your Flash App and select Factory Reset. Then you need to contact support@flashbike.io and email us...

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    Flash Support created an article,

    Where can I find replacement parts for my Flash?

    We offer replacement parts online at https://shop.flashbike.io/collections/spare-parts If you do not find the part you need please email us at support@flashbike.io.    

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    Flash Support created an article,

    How does hot or cold weather affect performance?

    Flash is designed to withstand temperatures far beyond what we would consider optimal biking weather! However, once the temperature drops below freezing (or gets too hot), battery and touchscreen p...

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    Flash Support created an article,

    How can I become a Flash Affiliate?

    To apply for our Affiliate Program, please fill out this short form. Once approved, you'll be notified and receive access to your Affiliate Dashboard.

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    Flash Support created an article,

    How does the Affiliate Partner Program work?

    Our Affiliate Partner Program is designed for affiliate marketers and retail partners to track their referral rewards. As an affiliate, it’s important that you understand how it works. Otherwise, w...

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    Flash Support created an article,

    What is the Flash Affiliate Program, and who can participate?

    Our Affiliate Program is designed for affiliate marketers who have a network of friends and followers to whom they can promote Flash. Affiliates earn cash rewards for customers they refer to our we...

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    Flash Support created an article,

    Why does my battery lose power over time, even when the charger is plugged in?

    Let's consider the following scenario: Friday evening, you come home from work and plug in your Flash to charge. Your Flash remains plugged in and unused for a full week. A week later, you head ou...

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    Flash Support created an article,

    Can I pay in monthly installments?

    Yes, we have teamed up with Affirm to offer easy financing – without a catch. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is always what you actual...

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    Flash Support created an article,

    How do I know what firmware version is installed on my Flash?

    What is firmware, and why should I care? Flash's firmware is the software on the bike that allows communication between the touchscreen, motor, LED lights, handlebar controls and your smartphone ap...