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Flash Support

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Latest activity by Flash Support
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    Flash Support created an article,

    Can I use the Flash App with the Flash Halo?

    No, the Flash Halo models do not come with wireless connectivity. You can not pair with the Flash App and use the GPS and notifications features on the App. The Flash Halo model can not be upgraded...

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    Flash Support created an article,

    How do I transfer ownership of my Flash bike?

    To transfer ownership of your Flash bike to a new owner, we will first need the original owner to go to the Settings of your Flash App and select Factory Reset. Then the original owner needs to con...

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    Flash Support created an article,

    Where can I find replacement parts for my Flash?

    We offer replacement parts online at https://shop.flashbike.io/collections/spare-parts    

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    Flash Support created an article,

    How does hot or cold weather affect performance?

    Flash is designed to withstand temperatures far beyond what we would consider optimal biking weather! However, once the temperature drops below freezing (or gets too hot), battery and touchscreen p...

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    Flash Support created an article,

    Why does my battery lose power over time, even when the charger is plugged in?

    Let's consider the following scenario: Friday evening, you come home from work and plug in your Flash to charge. Your Flash remains plugged in and unused for a full week. A week later, you head ou...

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    Flash Support created an article,

    How do I know what firmware version is installed on my Flash?

    What is firmware, and why should I care? Flash's firmware is the software on the bike that allows communication between the touchscreen, motor, LED lights, handlebar controls and your smartphone ap...

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    Flash Support created an article,

    What is Deep Sleep Mode and how does it work?

    What is Deep Sleep Mode? Even when your Flash is in OFF mode, there is still some activity happening with the on-board embedded system, which is why you'll see some loss of battery charge over an e...

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    Flash Support created an article,

    How do I update my bike's firmware?

    This article shows you how to how to update your firmware. For instructions on how to simply check what firmware version you have on your Flash, please read this article. Requirements Please note t...

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    Flash Support created an article,

    Flash Assembly | Optional Front Brake Adjustment

    When you attach your front wheel to your Flash, you may find that your front brake pads are either too close or too far from the rotor, and need to be adjusted accordingly. This video explains the ...

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    Flash Support created an article,

    How do I pair the Flash app with my bike?

    Watch this video for a detailed walkthrough of the initial app setup and pairing process. For more tutorial videos, visit the tutorial video section of our Help Center.