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Flash Support Team

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Latest activity by Flash Support Team
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    Flash Support Team created an article,

    What are the full bike specs?

    The interactive Specs page on our website has details on all areas of the bike, as well as a 360° view of bike that you can adjust with your mouse. For quick reference, you can also download the sp...

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    Flash Support Team created an article,

    Is there an additional cost for wireless service?

    Nope! There is no additional cost for Flash's wireless cellular service. You don't even need to set anything up. Every Flash arrives connected and ready to go. For more on our wireless cellular cov...

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    Flash Support Team created an article,

    Can I cancel my order for a refund?

    Orders may be canceled and refunded at any time prior to order fulfillment. Once the order has been shipped, returns and refunds will follow our 20% restocking fee. For information on returning/ref...

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    Flash Support Team created an article,

    Can I upgrade Flash, like adding a larger battery or a suspension fork?

    While we would like to accommodate upgrades and modifications to the bike, we unfortunately cannot. Our approach to standardize Flash is in an effort to offer the lowest price possible while also s...

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    Flash Support Team created an article,

    When will I receive my Flash? When will I be charged?

    Shipping Dates All in-stock bikes and accessories ship in 1-2 business days. We ship from the west coast. The typical shipping times are 2-3 business days on the west coast, 3-4 business days to ce...

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    Flash Support Team created an article,

    Where can I see or test ride a Flash?

      Demo Ride Days We continue to organize demo ride days in various locations, where you'll be able to see the bike in person, take it for a test ride, and ask us questions to your heart's content. ...

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    Flash Support Team created an article,

    Where can I buy Flash?

    We're glad you asked! You can order Flash bikes and accessories in our online store.

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    Flash Support Team created an article,

    What are the limitations of cellular wireless coverage? How does that affect the bike?

    Coverage Limitations Cellular coverage is based on LTE and 3G geographic coverage. Flash uses T-Mobile as a cellular service provider. For more detailed information on coverage in your area, please...

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    Flash Support Team created an article,

    Can I make modifications to my Flash?

    While we would like to accommodate modifications to the bike, we unfortunately cannot. Our approach to standardizing the bike is in an effort to offer the lowest price possible, while also simplify...

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    Flash Support Team created an article,

    Can my Flash be hacked?

    We take security very seriously, and have taken countless precautions to guard against Flash falling victim to hackers, including the following: The motor cannot be remotely hacked/controlled, bec...