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Flash Support Team

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  • Can I ride Flash in the rain?

    We've taken many precautions to protect Flash against elements like dust and rain. In fact, Flash is designed the meet the IP Rating Standards of IP 54. So, what does that mean? Do we recommend rid...

  • How big is Flash? Am I the right height and weight?

    Flash is designed as a one-size-fits-most frame, with a suggested rider’s height of 5’3” up to 6’2”. It's also worth noting that we designed Flash with an angled down tube so that it's easier for p...

  • What is Flash's return policy and warranty coverage?

    Returns If the product does not match how it was described to you on our website or through any communications with us, please contact us and we can discuss a possible return. In order to qualify f...

  • Can I cancel my order for a refund?

    Orders may be canceled and refunded at any time prior to order fulfillment. Once the order has been shipped, returns and refunds will follow our 20% restocking fee. For information on returning/ref...

  • How do I contact Flash for issues unrelated to service/repair?

    Whether you're a Flash owner with a question about bike features, an interested buyer looking for some more specific info, a retailer interested in becoming a partner, or otherwise want to drop us ...

  • Where can I see or test ride a Flash?

      Demo Ride Days We continue to organize demo ride days in various locations, where you'll be able to see the bike in person, take it for a test ride, and ask us questions to your heart's content. ...

  • Do I have to use the app in order to ride Flash?

    The app is NOT required in order to use your bike. As soon as your Flash is assembled, you can take it out and ride without ever using the Flash app. However, the app does provide you with some gre...

  • Where will you ship? How much does shipping cost?

    United States Shipping bikes to the contiguous United States is free! Hawaii/Alaska We're sorry you're so far away. We need to add shipping charges to help cover the cost. Shipping charges for Hawa...

  • Where can I buy Flash?

    We're glad you asked! You can order Flash bikes and accessories in our online store.

  • When will I receive my Flash? When will I be charged?

    Shipping Dates All in-stock bikes and accessories ship in 1-2 business days. We ship from the west coast. The typical shipping times are 2-3 business days on the west coast, 3-4 business days to ce...