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Flash Support Team

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Latest activity by Flash Support Team
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    Flash Support Team created an article,

    How does Flash perform on hills?

    Flash's 500-watt motor has been specifically tuned to perform well on hills. That said, we can't guarantee specific performance data for hills, since that depends on a variety of factors, including...

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    Flash Support Team created an article,

    How long will the battery last before it needs to be replaced?

    Technically speaking, our battery pack successfully passed a manufacturer test of 500 cycles. But what does that really mean for you? With careful use and maintenance, Flash's battery can last up t...

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    Flash Support Team created an article,

    Can I ride Flash in the rain?

    We've taken many precautions to protect Flash against elements like dust and rain. In fact, Flash is designed the meet the IP Rating Standards of IP 54. So, what does that mean? Do we recommend rid...

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    Flash Support Team created an article,

    How fast and how far can Flash really go?

    How fast can your Flash go? The top speed depends on a combination of battery charge level, rider weight, wind, hills, tire pressure, outdoor temperature and road surface, just to name a few variab...

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    Flash Support Team created an article,

    Do I have to use the app in order to ride Flash?

    The app is NOT required in order to use your bike. As soon as your Flash is assembled, you can take it out and ride without ever using the Flash app. However, the app does provide you with some gre...

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    Flash Support Team created an article,

    Where do I download the Flash app?

    You can download the Flash app for free, from the appropriate app store: iOS Requires iOS 10.0 +   Android Requires Android 5.0 +

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    Flash Support Team created an article,

    Can the battery be removed from inside the frame?

    Flash's battery is not intended to be removed or replaced by the rider. This is really a matter of preference in design. We understand that some riders prefer to be able to swap out batteries. Howe...

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    Flash Support Team created an article,

    Flash v1 User Manual

    Last updated: October 2, 2017

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    Flash Support Team created an article,

    What will happen if the battery runs out while I'm riding Flash?

    While riding Flash, the touchscreen shows your current battery level, and will display a warning message when battery power gets low. If you continue riding until battery power is depleted, Flash w...

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    Flash Support Team created an article,

    What can I do to get the most out of my battery?

    Concerned about making your battery last as long as possible? So are we! Here are some general best practices that will help ensure you get the most out of your battery. Important: Never charge you...