Orders may be cancelled and refunded at any time prior to order fulfillment. For information on returning/refunding orders that have already been fulfilled, please see our returns policy and warranty coverage.
How to Cancel and Request a Refund
Please contact us directly to request an order cancellation.
See below for details on our cancellation and refund policy, depending on when and where you placed your order. Again, please note that these policies apply to orders that have not yet been fulfilled.
For orders made during our Indiegogo campaign, cancelled orders will incur a 10% cancellation fee (to cover credit card processing fees and platform fees). Refunds are issued via PayPal or check.
Within 30 days of purchase
Orders placed on our website (shop.flashbike.io) and cancelled within 30 days of the transaction will be refunded in full with no cancellation fee. Refunds are issued upon receipt of request, and will be applied to the credit card used for the initial purchase. It may take approximately 5-10 days for the refund to process.
More than 30 days after purchase
Orders placed on our website (shop.flashbike.io) and cancelled more than 30 days after the transaction will incur a 10% cancellation fee. If cancelled within 60 days of purchase, refunds are issued upon receipt of request, and will be applied to the credit card used for the initial purchase. If cancelled more than 60 days after purchase, such refunds are processed on the 1st of every month and are issued via PayPal or check.