First off, we're sorry to hear it. We make every effort to ensure that Flash arrives safe and sound, and will act quickly to make it right with you.
Here's what you need to do:
- You must save everything (original shipping box, packaging materials, etc.).
- Take a picture of the serial number (on the bottom of the bike between the pedal cranks) and the damage sustained by the bike.
- Please submit a request and we'll jump on it right away.